Password-less Sign In Error

Overview 

• "Authentication method 'X509, MultiFactor, PasswordlessPhoneSignIn' by which the user authenticated with the service doesn't match requested authentication method"

Microsoft Authenticator App Instructions

1. Navigate to the Microsoft Authenticator Application on your mobile device.
    
2. Choose your Cape Breton University account
    
3. Click the Cog/Gear Wheel in the upper right hand corner.
   
    
4. You should see the option Disable passwordless sign-in. Click on this.
    
5. Click Disable on the next prompt
    
6. It should prompt you to authenticate and once that is done then you will return back to a normal password required sign in which will not give you this error message.

Contact Us

• If you are having difficulty, please reach us at it_services@cbu.ca or call 902-563-1123