Wifi On Residence FAQ

What network should I use to connect?

  • Most users should connect to the Rez-WIFI network for their internet connection. Log in with your full student ID (XYZ123@cbu.ca) and network password.
  • If you are visiting on business, you should opt for the Res-Guest network, which uses a password obtainable by the residence front desk.
  • If you have a gaming device like an Xbox or Playstation, you should connect to Rez-gamer after submitting a whitelisting form. (See below re: gaming device)
  • If you are a travelling academic and need to access the Eduroam network, select that network and enter your institution’s email address and password.

Where should I be able to use this network?

  • The wireless network should be accessible within Harris, Cabot, Alumni, and MacDonald residence halls.  You will not remain connected when travelling outside the building.
  • It is best enjoyed when within the dorm rooms; however, users can move around within the building with minimal interruption.

I cannot connect to the network, what can I do?

  • Confirm you are within a residence hall that is covered by the network.
  • Confirm you are connecting to the correct SSID (Rez-WIFI, Rez-Gamer, Res-Guest, Eduroam)
  • Rez-WIFI requires your full student ID and password to connect, please ensure both are entered correctly.
  • Rez-gamer requires devices to be whitelisted (see below re: gaming device).
  • Rez-guest requires a password. The residence front desk can provide guests with the password to that network.
  • Confirm you have strong signal strength to your selected SSID. If not, try relocating.
  • If all else fails, reach out to support!

How do I reach EastLink for support?

  • The EastLink OnCampus Support team is reserved for your direct support.
  • We can be reached at 844-888-4CBU (4228) or via email at OnCampus@corp.eastlink.ca

I have a gaming device, how do I connect it?

My connection is slow or intermittent. What can I do?

  • Check your signal strength to the network. Relocate as necessary to get stronger signal.
  • Moving closer to the center of the building may increase your ability to get a stronger signal.
  • Disconnect from the network, forget the network on your device, rediscover the network, and log back in.
  • If all else fails, reach out to support!

I want a hardline internet connection in my room. What do I do?

  • Contact EastLink on campus so we can refer your request to the correct team!
  • We can be reached at 844-888-4CBU (4228) or via email at OnCampus@corp.eastlink.ca
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