Printing Troubleshooting

Overview 

• If you’re trying to use your printer and run into problems, here are some steps for common printer problems to try to get things working again.

Instructions

1. Unplug and restart your printer 

   Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.If your printer still doesn’t work, continue to step 2.

2. Check the cables 
   Make sure that the printer's USB cable is properly connected from the printer to your PC. 
    
3. Remove your printer
   Select the Start  button, then select Settings  > Devices  > Printers & scanners. 
   Under Printers & scanners find the printer, select it and then select Remove Device
    
4. Follow this knowledge base article for install instructions on adding a printer. 
   Install/Add a Printer in Windows
    

Contact Us

• If you are having difficulty, please reach us at it_services@cbu.ca or call 902-563-1123