Overview
If you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with your microphone. If other participants can hear each other well, the problem is most likely with your microphone.
Here are some solutions to help you get back on track.
Instructions
- To use your mic in Teams, you might need to change privacy settings on your device or on the web to give Teams access to it.
Windows 
Mac
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If people in a meeting can't hear you, you might be muted. Make sure you unmute your mic before or during the meeting. Some devices have a physical mute option on the device itself, so check that your headphone boom is not in the mute position (usually upright or away from your mouth), or that your external mic's physical mute button is not turned on.
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You can test your microphone before a meeting:
Select Make a test call to test your settings. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can make changes in your device settings.
- If you are in a meeting you can check your device settings:
- Lastly you can check your sound settings within Windows:
Contact Us
- If you are having difficulty, please reach us at it_services@cbu.ca or call 902-563-1123