Outlook Auto-Crashing On Launch

Overview 

  • There has been an update that has been pushed by Microsoft causing some functionality loss of Outlook and other office applications. A key indicator is when you go to launch your desktop application of Outlook. It will load and then automatically close. When you try to reboot it prompts you to enter safe mode.

Easiest Solution

  1. For the time being navigate to the web based version of Outlook to send/receive e-mails as this bug does not affect the web based version. You can find it here:
    https://outlook.office365.com/cbu.ca

Desktop Application Fix

  1. Look for your Outlook desktop shortcut or icon on the dashboard. Right click on this and select PropertiesUploaded Image (Thumbnail)
     
  2. Once this opens we want to navigate to the Shortcut tab and click AdvancedUploaded Image (Thumbnail)
     
  3. A new popup will appear and we want to ensure the Run as administrator box is selected.Uploaded Image (Thumbnail)
     
  4. Re-open Outlook and you should receive a user access control prompt. Click Yes and you should now be able to access the desktop Outlook app. 
     

Contact Us

  • If you are having difficulty, please reach us at it_services@cbu.ca or call 902-563-1123

 

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