Introduction
Welcome! One of the most crucial steps to success at Cape Breton University (CBU) is knowing how to navigate the various technical services provided to you. This Knowledge Base has been compiled to help you excel in this area.
A Knowledge Base is a compiled source of information about an organization. It is intended to cut down the length of time you spend looking for important information.
Here you will find information on...
How to Access Help
We want you to succeed at CBU, and we have many teams here to help you. At IT Services, we provide assistance on technical issues such as networking slowdown, errors logging into your account, broken devices, Student IDs, and more You can contact us via:
IT Service Portal: before you contact support, please see if your question can be answered on this website.
IT Services: can be reached at it_services@cbu.ca or call 902-563-1123. Unless your issue is immediately pressing, it is recommended that you email IT Services for greater clarity.
On-Campus IT Support: IT Services can be found on he first floor of the Marvin Harvey building, across from the registers office.
Other places that may be able to provide you with help include:
Registrars Office: for issues detailing academic enrolment, courses, and graduation.
Student Finance Office: for issues relating to tuition, payments, and fees.
Campus Security: for lost items, unlocking doors, and what to do during a power outage.
Academic Advising: provide guidance and support to help students plan their courses and future.
CBU Library: for information on loaning devices, searching databases, and more.
For more information please visit the CBU Service Hub.