Introduction

Introduction

Welcome! One of the most crucial steps to success at Cape Breton University (CBU) is knowing how to navigate the various technical services provided to you. This Knowledge Base has been compiled to help you excel in this area.

A Knowledge Base is a compiled source of information about an organization. It is intended to cut down the length of time you spend looking for important information.

Here you will find information on:

• Tips and tricks to excel on your first day and beyond in the Preparing for Class category. 
• How to access your accounts and the various services they provide in the Your Accounts category. 
• How to keep yourself and others secure and safe online in the Security category. 
• Answers to the most frequently asked questions in the Reference category. 

Using the Knowledge Base

Remember to Sign In.

If you are a student, staff member, or faculty member, ensure you are logged in to the knowledge base. You can sign in on the top right-hand side of the webpage. This will significantly enhance your experience and enable you to access a broader range of articles. 

Learn How to Navigate.

You can navigate the articles in four ways: 

1. Browsing By Category: articles are linked to at least one category, you can browse them by topic.  
2. Tags: At the top of each page, under the article title, you will see a list of tags. Selecting the tag will show you articles with the same tag. 
3. Search Bar: at the top right-hand side of the webpage, you can enter keywords related to your issue. Enter words, e.g."MFA," rather than questions e.g "My MFA won't work."
4. Related Articles: On the right-hand side of the page, you can view additional resources for your problem or interest. 

Help Us Improve. 

You can leave feedback on the button of any knowledge base article at the "Was this helpful" box. Selecting either "Yes" or "No" will open up a dialogue box for you to (optionally) explain your reasoning. We will appreciate any feedback we get! 

How to Access Help

We want you to succeed at CBU, and we have many teams here to help you. At IT Services, we provide assistance on technical issues such as networking slowdown, errors logging into your account, broken devices, Student IDs and more. You can contact us via: 

IT Service Portal: before you contact support, please see if your question can be answered on this website. 

IT Services: can be reached at it_services@cbu.ca or call 902-563-1123. Unless your issue is immediately pressing, it is recommended that you email IT Services for greater clarity.  

On-Campus IT Support: IT Services can be found on he first floor of the Marvin Harvey building, across from the Registrar's Office.

For more information please visit the CBU Service Hub.